If you would like to make an exchange, please return the purchased product and place a new order.
We’ve done our best to make this process easier for you.
WHAT YOU NEED TO PAY ATTENTION TO
- Returned clothes cannot show any signs of use and should have all original paper tags. If you do not like the ordered product, we will be grateful for sending it back in the same condition as you received it 😇
- The reimbursement of funds to the account will be made within 14 days of receiving the returned goods.
- In the case of payment by a credit card, the refund is made to the card account.
- Please mark the parcel in a visible place as RETURN.
- The reimbursement is made at the buyer’s expense.
- A receipt must be attached to the returned goods as proof of purchase. If an invoice has been issued for your order, it does not need to be attached.
RETURN Process
- Fill out our returns and complaints form to submit a request for a return * https://forms.gle/77ycc4nZ3E1vgrun7
- You have 14 days to report a return from the date of receiving the package with the order.
- After you have reported your return, you have another 14 days to send the parcel back to us.
- Send the returned goods via Inpost or by yourself.
* this is our recommended return form. There is also a statutory form in the regulations.
POLAND
INPOST
- A refund by Inpost is also possible if the delivery method was different.
- Go to szybkiezwroty.pl/sleeplessinwarsaw and fill in the required data.
- Wait for confirmation and code. You will receive a text message and an e-mail with the code that will allow you to send the package in the parcel locker. The return code is valid for 72 hours.
- Prepare the package. Remove the old label if you are using the same box that you received your order in. Put the return code on the parcel.
- Place a parcel in a parcel locker. On the Parcel Locker screen, select the “I want to send a package” option, then enter the previously received code. Place the package in the locker. Ready!
- The cost of return is covered by sleepless in Warsaw as compensation for the reimbursement for the delivery of goods to the customer.
BY YOURSELF
sleepless in Warsaw s.c.
Warszawska 22
05-092 Łomianki
phone: 692 209 309
email: hello@sleeplessinwarsaw.com
- The cost of the return shipment is borne by the customer. At the same time, sleepless in Warsaw will refund the cost of delivering the goods to the customer in the amount of PLN 16.00. This amount will be added to the amount returned for the goods.
EUROPE
sleepless in Warsaw s.c.
Warszawska 22
05-092 Łomianki
phone: 692 209 309
email: hello@sleeplessinwarsaw.com
- The cost of the return shipment is borne by the customer. At the same time, sleepless in Warsaw will refund the cost of delivering the goods to the customer in accordance with the price list. This amount will be added to the amount returned for the goods.
| Austria |
50 pln |
Irlandia |
60 pln |
| Belgia |
60 pln |
Litwa |
60 pln |
| Bułgaria |
60 pln |
Luksemburg |
60 pln |
| Chorwacja |
80 pln |
Łotwa |
60 pln |
| Czechy |
50 pln |
Niemcy |
50 pln |
| Dania |
80 pln |
Portugalia |
60 pln |
| Estonia |
60 pln |
Rumunia |
50 pln |
| Finlandia |
80 pln |
Słowacja |
60 pln |
| Francja |
60 pln |
Słowenia |
60 pln |
| Grecja |
80 pln |
Szwecja |
80 pln |
| Hiszpania |
60 pln |
Węgry |
50 pln |
| Holandia |
60 pln |
Włochy |
60 pln |
