Complaints can be bothersome.

We have done our best to facilitate this process for you.

WHAT YOU NEED TO PAY ATTENTION TO

1. Complaints are considered in accordance with the Act of June 27, 2002. on special conditions of consumer sale and on the amendment of the Civil Code (Journal of Laws No. 141, item 1176, as amended).
2. Complaints about mechanical damage caused during transport will be considered only on the basis of a complaint report drawn up in the presence of the deliverer. If the parcel raises concerns about the completeness of the content (e.g. it has damages, cuts), you can refuse to collect it and report this fact to the courier. You should obtain a written confirmation that the refusal of receipt was a result of damage to the parcel.
3. The Online Store is not responsible for the consequences of random events beyond its control, which prevented or hindered the performance of the contract (fire, flood, etc.).
4. Complaints should be reported immediately and no later than two months after the non-compliance of the goods with the contract is found.
5. The basis for accepting the complaint is the proof of purchase of the Goods.
6. In the case of a justified complaint, after its recognition, the damaged Product will be repaired or replaced with another, full-value, and if it is no longer possible (e.g. due to out of stock), the store will return the buyer the equivalent of the price of the Goods or reduce the price of the Goods or, accordingly to Customer’s decision, he will offer other Goods available in the store. In the case of replacing the Good with another, if the price of the new Good is higher than the price of the returned Good – the Customer is obliged to pay the difference, if the price of the new Good is lower than the price of the returned Good – the Seller is obliged to refund the difference. In the case of payment by credit card, the refund is made to the card.
7. Complaints about the difference in the appearance of the Goods ordered with the received ones, which result from the difference in the settings of the Customer’s monitor parameters, in particular the difference in colors and shades, shall not constitute grounds for a complaint and the return of the Goods.
8. Complaints are not subject to: natural wear of the Goods, accidental or intentional mechanical damage (tears, cuts, etc.).

THE COMPLAINT PROCESS

1. Submit a complaint by filling out the Google form https://forms.gle/77ycc4nZ3E1vgrun7 *
2. Send the goods subject to the complaint.

* this is our recommended return form. There is also a statutory form in the regulations.

POLAND

INPOST 

• Go to szybkiezwroty.pl/sleeplessinwarsaw and fill in the required data.
• Wait for confirmation and code. You will receive a text message and an e-mail with the code that will allow you to  send the package in the parcel locker. The return code is valid for 72 hours.
• Prepare the package. Remove the old label if you are using the same box that you received your order in. Put the return code on the parcel.
• Place a parcel in a parcel locker. On the Parcel Locker screen, select the “I want to send a package” option, then enter the previously received code. Place the package in the locker. Ready!
• If the complaint is accepted, the cost of returning the goods is covered by sleepless in Warsaw. At the same time, if you want us to replace the advertised product with a new one, we will send it to you at our expense.

BY YOURSELF

Please send it to: 

sleepless in Warsaw s.c.

Warszawska 22

05-092 Łomianki

phone: 692 209 309

email:  hello@sleeplessinwarsaw.com

The cost of the return shipment is borne by the customer.  If the complaint is accepted, the cost of returning the goods is covered by sleepless in Warsaw. At the same time, if you want us to replace the advertised product with a new one, we will send it to you at our expense.

EUROPA

Please send it to: 

sleepless in Warsaw s.c.

Warszawska 22

05-092 Łomianki

phone: 501 62 55 62

email:  hello@sleeplessinwarsaw.com

The cost of the return shipment is borne by the customer.  If the complaint is accepted, the cost of returning the goods is covered by sleepless in Warsaw. At the same time, if you want us to replace the advertised product with a new one, we will send it to you at our expense.